Rules and regulations

governing provision of services

provided in an electronic way

§1. General provisions

1. The Seller renders services in accordance with Rules and

Regulations as well as with generally applicable laws.

2. Services are provided 24 hours a day 7 days a week, available via

the Shop’s website.

3. The Seller publishes the Rules and Regulations on the Shop’s

website and can make it available on the Customer Account or

attach to emails containing representations about accepting

Customers' offers. Customers may from time to time access the

Rules and Regulations, download it, print and save it on a data

carrier.

4. Information published on the Shop's website does not constitute an

offer in the meaning of the Polish Civil Code, Art. 66, but a call for

proposal to establish a contract, according to Art. 71 of the Polish

Civil Code.

5. In order to use the Shop, a Costumer needs to have a

telecommunication device with access to the Internet, a correctly

configured web browser in the latest or previous version of: Microsoft

Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with

enabled JavaScript as well as active and correctly configured email

account.

6. The Customer may bear costs while using the Shop, such as fees

connected with access to the Internet and with data transmission,

within the scope arising out of contract with the telecommunication

services provider chosen by the Customer

§2. Creating account in the Shop

1. Contract to run the Customer's Account shall be concluded for

indefinite period of time at the moment the Seller confirms

registration of the Customer's Account.

2. Subject matter of the Service is to run the Customer's Account and

make the Customer Account panel available, enabling the Customer

therefore to manage his data and the orders.

3. A free and voluntary registration needs to be done in order to open a

Customer Account. The above is performed by filling in a registration

form available on the Shop’s website and sending it to the Seller.

4. The registration form must be filled in with all the obligatory and

facultative fields, and possibly with the optional ones, with

information or data that is real, complete and applies to the

Customer.

5. Prior sending the registration form, by ticking the appropriate field, a

Customer represents that he acknowledges and accepts provisions

of the Rules and Regulations.

6. Prior sending the registration form, by ticking an appropriate field,

the Customer may voluntary represent to give his consent for his

personal data to be processed by the Seller for marketing purposes.

7. The Seller informs that the marketing purposes mentioned

hereinabove may include, in particular, sending commercial

information to the Customer’s contact data. The consent mentioned

hereinabove may be withdrawn at any time.

8. Sending the registration form to the Seller takes place via the Shop

or by using its functions.

9. The Customer Account can be used only after being created and

logged into, using a correct login and password.

10. The Service Contract can be terminated without stating any ground

thereof and at any time, by using the account’s functions or by

sending the Customer’s statement on that matter to the Seller, e.g.

by email or a traditional mail.

§3. Shop’s basic functions

1. The Seller enables the following functions to the Customer:

1. contact form,

2. search engine,

3. Product enquiry,

4. adding a Product to storage.

2. In order to use the contact form, one needs to fill in the obligatory

fields by entering the required content and furtherly send message to

the Seller. The Seller will answer without unnecessary delay using

the Shop functions, by calling or sending an email.

3. In order to search Product in the Shop, one needs to input a required

content into the shop's search engine and confirm it. The

functionality makes searching resources of the Shop available once

the Customer provides the key words. Additionally, it is also

possible to perform advanced searching within the chosen criteria.

4. To enquire about a Product availability, one can use the Product

enquiry function. The Seller will provide such information without

unnecessary delay with the usage of the Shop functions, by calling

or sending an email.

5. A product can be stored after using the function which is available

after logging into a Customer’s Account. The function vests in

temporary saving of the webpage with the commercial offer on the

Customer’s Account.

6. In order to use some of the functions mentioned, it may be necessary

to have a Customer’s Account and be logged into it. The Seller

reserves the possibility to switch the functions temporary or to

introduce new ones.

§4. Orders made via the Shop

1. Products can be ordered via the Shop's webpage 24/7 by using the

Basket function. Once the list of Products to be ordered is saved in

the Basket, the Customer can proceed to the order execution.

2. In case a Customer is a logged owner of a Customer Account,

he/she proceeds to the next step of making an order as a logged

Customer.

3. In case a Customer is not a logged user of a Customer Account, a

manner of making the order has to be chosen:

1. using the Customer Account which will be registered.

Subsequently, Customer Account is opened and by using it,

the Customer proceeds to the following phase of making an

order.

2. without using the Customer Account. Subsequently, the

Customer proceeds to the following phase of making an order.

3. using the already existing Customer Account. Subsequently,

the Customer proceeds to the following phase of making an

order.

4. Once the manner of making the order is chosen, the Customer

inputs or chooses:

1. billing information,

2. delivery information that include the way and address of

delivery.

3. payment method.

5. Before the order made, the Customer receives information on the

total cost of the order and all derivate costs, in particular Delivery

cost and payment fee. The information appears within the Basket.

6. The order may be made by using the applicable button within the

Basket field and is treated as the Customer's offer made to the Seller

to conclude a contract of sale of the Products placed in the order.

7. Prior sending the order form, by ticking the appropriate field, a

Customer should represent that he acknowledges and accepts

provisions of the Rules and Regulations.

8. The order may be changed by a Customer until the Seller did not

send the Customer information on sending the Products.

9. The order change may vest in cancelling it in whole or in parts,

extending with additional Products or changing the Delivery

address.

10. In case any circumstances that may hinder realisation of the Service

arise, the Seller shall inform the Customer about it without

unnecessary delay. Such information is announced by an email or in

a phone conversation. The information may constitute full offer

cancelation or include the following modification proposals:

1. rejecting this part of the offer which is non-feasible, what

results in recalculation of the order cost,

2. dividing the Products into the part which is feasible and the

one delivery of which would take place at a later date, such

form does not result in recalculation of the order value.

11. Acceptance of the offer made by the Seller, without prejudice to the

change mentioned, is treated as a new offer, which requires the

Customer's acceptance to conclude the Contract of Sale.

12. The Seller sends information on accepting the order without

unnecessary delay, by sending an email. The email message

includes conditions agreed by the parties as well as data introduced

by the Customer in the order form, as to enable detection of errors

occurring in them. In such a case, the Customer may notify the Seller

by sending an email, pointing out the corrected information.

13. Acceptance of the order means the Seller confirms acceptance of

the offer made by the Customer to conclude the contract.

14. The maximum order fulfilment time is 7 business days, counted from the date the payment is received or the order is confirmed in the case of cash on delivery.

In most cases, orders are processed faster than the maximum time indicated above.

If the fulfilment time is extended due to reasons beyond the Seller’s control, the Customer will be informed immediately by email or phone.

The fulfilment time does not include the delivery time provided by the shipping carrier.

§5. Phone orders

1. The Seller enables the possibility to order Products by phone.

2. In order to make a Product order by phone, one needs to contact the

Seller by phone, using one of the numbers provided on the Shop

webpage, and make an order verbally.

3. The Seller sends information on accepting the order made by phone

without unnecessary delay, by sending an email. The confirmation

includes information of the content of the concluded contract. The

email message includes conditions agreed by the parties with

respect to the concluded contract as well as the Customer's data so

to enable detection of errors occurring in them. In such a case, the

Customer may notify the Seller by sending an email and pointing out

the corrected information.

4. In order to conclude the Sale contract, the Customer is obliged to

confirm the will to conclude it by answering the above mentioned

email sent by the Seller.

5. Confirmation of the will to conclude the contract of Sale is treated as

confirmation of concluding the contract.

§6. Sale

1. The Seller performs distant sale Services for the benefit of the

Customer.

2. The subject matter of the Sale Contract includes obligation of the

Seller to transfer ownership of Products onto the Customer as well

as the Customer's obligation to collect the Products and pay the

Products' price for the benefit of the Seller.

3. The Seller reserves the right to run promotional campaigns

consisting in lowering prices of the Products and Services up to a

given date or until the number of Products on offer is exhausted.

4. By entering into the contract of Sale, the Seller obliges itself to

Deliver to the Customer Products which are free of defects.

5. The Contract of Sale is concluded at the moment a Customer order

is confirmed by the Seller.

6. The Products are issued within the time limit provided in their

descriptions.

7. The time limit for issuing Products may be changed if Customer

made some changes to the order.

8. The Products are issued in the following way: on Business days to

the address provided by the Customer.

9. Detailed information on available delivery methods, the Delivery

Companies and related costs are published on the Shop's webpage.

The Customer is informed on the above while making an order.

10. The Products are issued not earlier than after the Customer's

payment.

11. Confirmation of issuing the Products to a Delivery Company may be

made by sending an email message to the Customer's email

account.

12. The danger of accidental loss or damage of Products is transferred

onto the Customer once it is issued to him.

13. The Customer is recommended to check the parcel at the presence

of the Delivery person.

14. In case of damage to the parcel, the Customer has the right to

request preparation of an applicable protocol.

§7. Payments

1. The amount due is established on the basis of the Products' price

list, published on the Shop’s webpage at the moment of making the

order.

2. The prices published on the Shop's webpage at a particular Product

are gross prices expressed in Polish zlotys and include the VAT tax.

No Delivery cost or cost of the chosen form of payment is added.

3. The transaction cost and the Delivery Cost is covered by the

Customer.

4. The total order price, shown within the Basket before making an

order and after choosing the form of delivery, includes the price for

the Products purchased, tax due and all additional costs, especially

those connected with the Delivery and transaction.

5. The total order price is binding for the Seller and the Customer.

6. The Seller makes available such forms of payment for the Services

as are provided on the Shop's webpage.

7. The term of payment is equal with the moment of issuing the

Product.

8. Customer is obliged to pay:

1. at the moment of issuing a Product - in case the cash method

was chosen.

2. within 7 days - in case the transfer method payment was

chosen.

3. at the moment of making an order - in case of choosing a

payment method with the usage of an external payment

system.

9. A refund made by the Seller is made without unnecessary delay, not

later than fourteen (14) days from the day a reason for the refund

occurred, when:

1. a Consumer withdrew from the contract,

2. a Consumer resigns from the whole or part of the order which

was paid before its realisation.

3. the Seller accepted a complaint claim in full or in part, under

generally applicable laws.

10. A refund is made in the same way the Customer's initial payment

was made, unless the Customer agrees for a different cost-free

solution.

11. The Seller is not obliged to reimburse the additional costs the

Customer suffered with regard to Delivery, unless the Delivery form

chosen by the Customer was the cheapest option offered by the

Seller.

§8. Guarantee

1. The Products can be covered by a guarantee offered by the Seller,

the producer or the distributor.

2. The guarantee is given by making a declaration which stipulates

duties of the guarantor and the Customer's rights in case a Product

does not have the features described in the declaration.

3. On issuing a Product under guarantee, the Seller issues also a

guarantee document.

§9. Complaints

1. Complaints can be made under a statutory guarantee or a

guarantee, in case it was given.

2. In case a Product was under guarantee, the Customer has the right

to make a complaint about the Product, exercising the rights arising

out of the guarantee, by making a complaint to the Seller or

immediately to the guarantee provider. Should a Customer exercise

the rights arising out of the guarantee, running of the time limit to

exercise the rights arising out of the warranty is suspended on the

day the Seller was informed about a fault. The time limit runs from

the day the guaranty provider refused to perform duties arising out of

the guarantee or until the time limit to perform is expired ineffectively.

3. The rights arising out of statutory guarantee are not dependant on

the possible rights arising out of a guarantee. Exercising possible

rights arising out of guarantee do not influence the Seller's

obligations under the statutory guarantee.

4. The complaint arising out of the statutory guarantee can be made by

letter or email sent to the Seller's contact or an email address. It may

be made on a form, template of which constitutes a specimen hereto,

it is however voluntary.

5. The following should be included in the complaint:

1. Contact details that can be used to send the reply to the

complaint and to carry out further correspondence on the

matter,

2. the Customer's bank account number to which money return

can be made in case such a need appears,

3. problem description and the Consumer's identification data.

6. In case a complaint under the statutory guarantee regards a Product,

the Customer must deliver the said Product to the Seller's address at

the Customer's cost to enable the Seller investigation of the

complaint.

7. The Seller investigates the following complaints:

1. under the statutory guarantee within fourteen (14) days from

receiving it,

2. under guarantee, within the time limit stipulated in the

guarantee conditions.

8. The Seller informs the Consumer on the manner the received

complaint is to be investigated:

1. under the statutory guarantee by way of email or traditional

mail, depending on the Customer's will or manner the

complaint was made,

2. under a possible guarantee, in line with the guarantee

conditions.

9. In case complaint under the statutory guarantee regards a Product

which is to be sent to the Customer after being investigated, the

Seller delivers the Product to the Customer's address.

10. Compensation under the statutory guarantee shall be made by a

bank transfer to the bank account or a postal order, according to the

Customer's will.

11. Customers who are not Consumers shall be excluded the rights

under the statutory guarantee.

§10. Out-of-court complaint settlement and redress mechanisms:

1. A Consumer holds the right to use the following out-of-court

complaint settlement and redress mechanisms:

1. submitting an application for resolution of a dispute arising out

of the Sales Contract to a permanent amicable consumer court

operating at the Trade Inspection, which address due to its

jurisdiction can be determined via the website of the Office of

Competition and Consumer Protection, kept at the following

URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,

2. filing a petition to start mediation proceedings on amicable

disputes settlement between the Consumer and the Seller.

The Petition shall be made to the Central Inspectorate of Trade

Inspection, address of which can be found using the Central

Inspection's webpage

https://www.uokik.gov.pl/wazne_adresy.php#faq595,

3. seeking help at the Regional or Municipal Consumer

Ombudsman or a social organisation which statutory areas

include consumer protection,

4. filing a complaint through the European ODR platform,

available at the following address

http://ec.europa.eu/consumers/odr/, in line with the regulation

of the European Parliament and of the Council (UE) No.

524/2013 as of 21 May 2013 on online dispute resolution and

amendments of the resolution (WE) no 2006/2004 and

directive 2009/22/WE.

2. Detailed information on the out-of-court complaint and redress

mechanism and regulations on access to that procedures can be

found in the seat and webpages of the institutions mentioned in

point 1 hereinabove.

3. List of entities and institutions that carry out tasks arising out of

consumer dispute settlement as well as detailed information on that

matter, can be found on the Central Inspection's webpage at the

following URL https://www.uokik.gov.pl.

§11. Waiver of the Contract

1. The Consumer may withdraw from the Contract, including the Sells

contract, stating reason thereof within the period of 14 days without

prejudice to standards indicated in the text of the withdrawal form,

attached hereto.

2. The right to rescind the contract does not apply to Consumers, if

concerns Products, which after being Delivered were inseparably

attached to other things, due to the Products' character.

3. A Consumer may withdraw from the contract by making a statement

to the Seller and by setting out the decision thereof. The statement

may be made on a form, exhibited hereto.

4. Without unnecessary delay, not later than within the period of 14

days from the day on which the Consumer withdrew from the

Contract, the Consumer is to return the Product to the Seller or

transfer it to a person authorised by the Seller. The time limit is met,

once the Product is send before the time lapsed. The provision does

not apply in cases when the Seller offered to collect the Product.

5. The Consumer bears responsibility for decreasing the Product's

value resulting from handling the Product in other way than was

necessary to establish its nature, characteristics and functioning.

6. In the case the contract withdrawal is made, the contract shall be

considered not concluded. If a Consumer made a statement on the

contract withdrawal before the Seller accepted his offer, the offer

ceases to be binding.

7. The provisions contained in this article regarding the right to

withdraw from the contract by Consumers apply to a natural person

concluding a contract directly related to its business activity, if the

content of this contract shows that it does not have a professional

nature for that person, resulting from in particular, the subject of

business activity performed by it.

§12. Data processing and cookie files

1. Persons, whose data have been processed by the Seller, have the

right set forth in the Privacy and Cookie Policy.

2. Information on the Cookie Files can be found in the Shop’s Privacy

Policy and Cookie Files.

§13. Licence conditions

1. The Seller grands the Customer using the Shop a royalty-free

license to be used for his private purpose and enables usage of the

Shop, without prejudice to other provisions herein.

2. The Shop’s name, its graphic design, its structure, the Shop itself, its

source code or the compiled Shop, webpages used to run the Shop

as well as all other documents prepared by the Seller in order to be

published the Shop's webpage, including the related works, such as

the Rules and Regulations, other documents and messages send in

connection with service performance, constitute pieces of work

under the copyright. The Seller does not transfer onto the Customer

any author's economic rights to the Shop, neither to works that

constitute its part, does not grant authorisations regarding

disposition of the economic rights to those works or Shop or its

usage, as well as regarding the accessory rights, non-restricted

under the licence conditions.

3. The right to use the Shop and related work operates on the following

fields: saving, playing, accessing and viewing from the

telecommunication device's memory in a place and time freely

chosen by the Customer.

4. Customer must not: rent, lease or resell a piece of work or neither of

its parts, create derivatives on its basis, make changes to the works,

remove information on ownership rights or copyrights, which may

appear within a piece of work, use work in a way that infringes

applicable rules of the common law or ethical and moral norms.

5. The licence is non-exclusive, time and territorially unlimited and

applies to the whole Shop and works it is connected with. The Seller

holds the exclusive right to decide on the Shop's integrity.

6. By publishing any content on the Shop’s webpage and especially

comments or opinions, the Customer grands the Seller a free of

charge, non-exclusive, territorially unlimited license for an indefinite

period of time to use it in the following scope: to publish within the

webpage, to save and play within the memory of a

telecommunication device in a place and at a time freely chosen by

the Seller, with respect to the right to grant a sublicense, described

hereinabove, in order to facilitate Users usage of the Shop.

7. The Customer acknowledges that it is forbidden to provide to the

Shop or through it, the content which:

1. is illegal,

2. misleads other Customers,

3. violates personal rights of the Customers, Seller or any third

parties,

4. is considered as insulting and incompliant with good

behaviour, in particular includes pornographic content, content

which promotes drugs usage or excessive alcohol

consumption, content which promotes racism, xenophobia or

hate propaganda.

8. The Seller holds the right to remove or moderate content that

infringes provisions of the Rules and Regulations.

§14. Rules and Regulations validity and changes

1. The Rules and Regulations enter into force within three (3) days

after the publication on the Shop's webpage.

2. Changes to the legal provisions, as well as technical or

organisational changes, concerning the services provided by the

Seller, the technical reasons or the organisational ones that regard

services provided by the Seller, may result in the need to implement

modifications to the Rules and Regulations.

3. Changes to the Rules and Regulations take place by posting a new

versions thereof on the Shop's webpage.

4. Changes to the Rules and Regulations do not apply to Sale

Contracts concluded before the changes were introduced.

5. Information on changing the Rules and Regulations is published

within the Shop's webpage within three (3) days before provisions of

the new version enter into force.

6. Should the parties be bound by a contract for an unlimited period of

time, the Seller shall email information on the changes to the Rules

and Regulations.

§15. Final provisions

1. The meaning of the capitalised terms is in line with their explanation

provided in the Definition part of the Rules and Regulations.

2. The Seller does not bear responsibility for:

1. interruptions in proper functioning of the Shop or for improper

render of services towards Customers who are not

Consumers, if the cause was a force majeure,

2. interruptions in proper functioning of the Shop and for improper

render of Services, provided for the benefit of Customers who

are not Consumers, arising out of technical activities or for

reasons on the site of entities by means of which the Seller

provides its services,

3. opportunity cost suffered by a Customer who is not a

Consumer,

3. Should the out-of-court settlement be impossible to solve a dispute

between the Seller and a Customer who is not a Consumer or a

Consumer who does not reside in the Republic of Poland in the

circumstance allowing for the possibilities provided by the

provisions of the Consumer's country laws, the disputes shall be

solved by the court having its jurisdiction over the Seller's seat.

4. In case of Customers who are not Consumers or Consumers who do

not reside in the Republic of Poland, should the provisions of their

country's law allow it, the governing law for execution of the contract

concluded with the Seller and for dispute resolution arising out of it,

shall be the law of the Republic of Poland.

5. Provisions of the Rules and Regulations are not intended to exclude

or limit the rights under generally applicable laws concerning a

Customer who is a Consumer.

6. Shall the Rules and Regulations concerning contracts with the

Seller be inconsistent with the generally applicable laws in the

Consumer's country, the latter shall apply.

7. Should provisions of the Rules and Regulations prove to be null and

void or ineffective, the fact does not violate the validity and

effectiveness of the rest of the provision therein. The invalid or

ineffective provisions shall be superseded by norms applicable to

what the parties has agreed or what would have agreed if the

provision had been included in the Rules and Regulations.

§16. Definitions

Business days mean weekdays from Monday to Friday, excluding public

holidays.

Delivery means the process of delivering Products to Customers to the

destination place indicated by the Customer, with the help of a Delivery

company.

Customer means a natural person who has full capacity to act in law or a

limited capacity to act in law in cases regulated by the provisions of

generally applicable laws or under condition the statutory representative

of the person granted its consent as well as in cases a legal person or an

organisational entity does not have legal personality for the benefit of

whom provisions of the generally applicable laws grands legal capacity

and a contract for rendering Services is concluded with the Seller.

Customer Account means a panel that enables management over the

Customer's orders via the Shop, under the condition the Customer is

registered and logged into it.

Consumer means a Customer who is a natural person and concludes

contract for reasons not immediately related with the business or

professional activity runs by the person.

Basket means a function offered within the Shop that enables the

Customer to collect the Products to be ordered.

Delivery Company means an entity that renders services vesting in

Products Deliver in cooperation with the Seller.

Seller means the shop, run by the Seller via the webpage, accessible

under an URL address: sercon.online

Seller, Dawid Karcz, runs its business activity under the company name

Dawid Karcz SERCON, having its seat in Brzesko (32-800) at the

following address 9 Pomianowska Street entered into the Central

Electronic Register and Information on Economic Activity kept by the

Ministry of Development under NIP (tax identification no.) 8691795382

and REGON (statistical identification no.) 121432496, that is a service

provider, administrator and owner of the Shop. The Seller can be

contacted under the following phone number: +48 692 878 710 / +48 664

787 561 and the email address: info@sercon.online.

Sell means a Service vesting in selling Products, rendered by the Seller

for the benefit of a Customer. The object of which is to transfer the rights to

a Product onto a Customer and to issue a Product, and to oblige a

Customer to collect the Product and pay a designated price.

Products mean things that are presented within the Shop in order to sell

them.

Service means a service rendered by the Seller for the benefit of a

Customer under the contract concluded between the parties via the Shop.

The contract is concluded under the organised system of distance

contracts conclusion, without the simultaneous physical presence of the

parties.

Rules and Regulations mean contractual terms, object of which are

Services rendered by the Seller for the benefit of Customers in an

electronic way, via the Shop

INFORMATION ON THE RIGHT

TO WITHDRAW FROM THE CONTRACT

CONTRACT WAIVER INSTRUCTIONS

As a Consumer, you hold the right to withdraw from the Contract

concluded with our Shop within the period of fourteen (14) days without

stating any reasons thereof, without prejudice to cases set forth in the part

called "Exclusion of the right to withdraw from the contract". The time limit

to withdraw from the Contract expires upon the lapse of fourteen (14)

days:

1. after which you have physically acquired a thing or after which a

third party, other than the Delivery Company or the person

authorised by you, physically acquired a thing - in case of a contract

that obliges to transfer the rights to a thing (contract of sale),

2. contract conclusion - in case of service contracts.

To observe the time limit to withdraw from the contract, it is enough to

send information on exercising the right to withdraw from the Contract

before the lapse of time.

If you want to take advantage of your right to withdraw from the Contract,

you must inform us: Dawid Karcz SERCON, 9 Pomianowska Street, 32-

800 Brzesko, email: info@sercon.online, on the decision to withdraw from

the contract in a form of a clearly worded statement (for example in a form

of a letter sent by a traditional post or by an email).

You can use the contract withdrawal form to do this, it is not obligatory

though. The withdrawal form from performing electronically supplied

services on the Shop's webpage is exhibited hereto.

The provisions contained in this article regarding the right to withdraw

from the contract by Consumers apply to a natural person concluding a

contract directly related to its business activity, if the content of this

contract shows that it does not have a professional nature for that person,

resulting from in particular, the subject of business activity performed by it.

CONTRACT WITHDRAWAL EFFECTS

In case of withdrawal from the contract, we return you all payments

received from you, including the delivery cost of a thing (excluding

additional costs resulting out of your chosen form of delivery other than the

cheapest one we offer). The payments are returned without unnecessary

delay, in each case not later than within fourteen (14) days from the day

we were informed on your decision to exercise the right to withdraw from

the contract.

The payments will be returned in the same way that was used by the

Customer in the initial transaction, unless expressively consent for other

options; in each case you do not pay any charges resulting out of the

return. We may withhold with the payment until receipt of the good or until

delivery of a proof the thing has been sent back, depending on which

comes first.

Should you receive things as a result of a contract, please send it back or

deliver it to the following address Dawid Karcz SERCON, 9 Pomianowska

Street, 32-800 Brzesko, immediately, and in each case not later than

fourteen (14) days from the day you informed us on the withdrawal. The

time limit is deemed to be met if you send the thing within fourteen (14)

days.

Please remember you will need to bear costs immediately connected with

return of the thing. If, due to its nature, the thing cannot be sent in a usual

manner by post, you will have to bear the immediate costs of returning the

thing. The maximum cost is estimated to be about 20,00 PLN in Poland,

220,00 PLN in UE, 280,00 PLN in other countries.

You are responsible only for diminishing value of the thing arising out of

using it in a different manner than it was necessary to establish character,

features and function of a thing.

CONTRACT WAIVER RIGHTS EXCLUSION

The right to withdraw from the contract concluded away from the business

premises or from a distance does not apply to a consumer with regard to

the contract subject matter of which is the Product that after being

delivered was inseparably attached with other things, due to the Product's

nature.

CONTRACT WITHDRAWAL FORM

(fill in and send the form only when you wish to withdraw from the

Contract)

Recipient: Dawid Karcz SERCON, 9 Pomianowska, 32-800 Brzesko |

info@sercon.online

Hereby, I/we(*) inform on withdrawal from the contract of sale with regard

to the following things(*) / on rendering the following service(*):

Contract conclusion(*)/ receipt(*)date:

Name and surname:

Address:

Signature:

(only if you send the form in a paper version)

Date:

(*) Delete as appropriate.

COMPLAINT FORM

(You may fill in and send the form if you wish to make a complained

under the statutory guarantee)

Recipient: Dawid Karcz SERCON, 9 Pomianowska Street, 32-800

Brzesko

Customer's name and surname or its business name:

Customer's address:

Customer's phone no.:

Customer's email:

Contact details that can be used to send the reply to my complaint

and carry out further correspondence concerning thereof is as follows:

postal address:

email address:

The Guarantee concerns:

the sale contract as of __________ regarding the following product:

contracts to provide other service:

others:

Date of finding the reason for the complaint:

Problem description:

Request:

The Seller informs that:

The Products can be covered by a guarantee offered by the producer or

the distributor. In such a case, the Customer has the right to make a

complaint exercising the rights arising out of the guarantee by making a

complaint to the guarantee provider. Lodging a complaint to the guarantee

provider may be made via the Seller or immediately to the guarantee

provider. The Customer may exercise powers arising out of the statutory

guarantee for physical defects, notwithstanding the rights arising out of the

guarantee.

Signature of the person lodging the Complaint: